Privacy Policy

1. Introduction

Welcome to Skinpase Skin & Hair Clinic. We respect your privacy and are committed to protecting the personal information you provide while using our website.

Skinpase Skin Care Clinic (“SkinPase”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request an appointment, submit an enquiry, or use our services. This Privacy Policy explains how we collect, use, store, and protect information provided through the Skinpase website and related digital channels

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Phone number
• Email address
• Location or preferred branch
• Information provided through enquiry or contact forms
• Information you voluntarily provide about your skin, hair, dental or other health-related concerns
• Information contained in messages, photographs or documents that you voluntarily send to us
• Website usage information, including browser type, device information and IP address
• Cookies and similar technologies

You should avoid submitting sensitive medical information through ordinary website forms unless it is specifically requested and appropriate for the purpose.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Contact you regarding appointments
• Confirm, reschedule or manage appointments
• Identify your preferred SkinPase branch
• Provide information about our treatments and services
• Respond to questions regarding skin, hair, aesthetic or dental services
• Improve our website and services
• Maintain internal records
• Communicate important service-related information
• Send promotional or marketing communications where permitted and where you have provided appropriate consent
• Prevent misuse, fraud or unauthorised activity
• Comply with applicable legal and regulatory requirements

4. Health and Medical Information

If you voluntarily provide information relating to your health, skin, hair, dental condition, previous treatments, medications, allergies, photographs or other medical information, we may process that information for the purpose for which it was provided, including enquiry handling, appointment management and clinical care where applicable.

Medical information should be shared only through appropriate communication channels recommended by Skinpase. Information submitted through a website enquiry form may not constitute a complete medical record and should not be relied upon as a substitute for an in-person consultation.

5. Appointments and Enquiries

When you submit an appointment or enquiry form, your information may be used by Skinpase staff to contact you through phone, SMS, email, WhatsApp or other communication channels that you provide or use to contact us.

Submitting an enquiry does not automatically create a doctor-patient relationship or guarantee an appointment. Appointment availability, doctor availability and treatment eligibility may vary by branch.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand website traffic and usage
• Improve website performance
• Remember certain preferences
• Measure marketing and advertising performance

Third-party services used on the website may also use cookies or similar technologies in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

7. Third-Party Services

We may use third-party service providers for purposes such as:

• Website hosting
• Website analytics
• Online appointment or enquiry management
• Communication and messaging
• Advertising and marketing
• Payment processing, where applicable
• Technical and security services

Where third parties process information on our behalf, we take reasonable steps to use appropriate service providers and protect information in accordance with applicable requirements.

Third-party services may have their own privacy policies and terms.

8. Sharing of Information

We do not intend to sell your personal information. Information may be shared where reasonably necessary with:

• Authorised SkinPase employees and healthcare professionals
• Service providers assisting us with website, technology, communication or operational services
• Professional advisers where necessary
• Government authorities, regulators or law-enforcement agencies where required by applicable law
• Other parties where you have provided appropriate consent or where legally permitted

9. Data Security

We take reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through unsecured or inappropriate communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining appropriate records, resolving disputes, meeting legal obligations, or for other legitimate purposes.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Rights

Subject to applicable law and relevant conditions, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a complaint regarding the handling of your personal information

Requests may be made using the contact details provided below.

12. Children's Information

Our website is not intended to independently collect personal information from children without appropriate involvement or consent of a parent or legal guardian.

Where a minor is seeking medical or dental services, information may need to be provided by or with the involvement of a parent or legal guardian, as appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date

14. Contact Us

For privacy-related questions, requests or complaints, please contact Skinpase through the contact details provided on our website

Skinpase Skin & Hair Clinic

Branches:

• Mannarkkad, Kerala
• Pala, Kerala
• Kottakkal, Kerala

Mannarkkad Branch: Skin Care & Dental Care

By using our website or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.